The International Open University (IOU) is Hiring!

 

International Open University - IOU

‏٥‏ س  · 

The International Open University (IOU) is Hiring!

We'd like to invite suitable candidates to apply for the full-time position of Student Information and Support Center Supervisor

Requirements:

• A Bachelor’s degree in Business, Marketing or Management

• Five years relevant experience in customer services, preferably in an educational

institute with 2 years’ experience at a supervisory level

• Proficiency in Microsoft Office, GDrive and customer service software.

• Outstanding written and verbal communication skills.

• Good understanding of management practices and techniques.

• Excellent leadership and interpersonal skills.

• Listening skills, to understand exactly what team members and students require

• Problem-solving skills

• Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult

situations

• Motivational skills and an ability to supervise and lead a team of customer

service assistants

• Creative thinking, to be able to come up with new ideas to improve customer

service standards and procedures.

• Organizational and planning skills to develop customer service policies.

• A commitment to improve your customer service skills on an ongoing basis.

Submit your resume with a cover letter in English: careers@iou.edu.gm

Application Deadline: 4th December 2021

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